Policies and Shipping

Refund Policy

Topsy Farms guarantees that its wool and lamb products are of excellent quality. We will refund or replace any of our products that do not meet your expectations.

Topsy Farms accepts VISA, Mastercard, money orders, and personal cheques. At the Wool Shed, we also accept Debit and cash.

Shipping

Topsy Farms charges a flat  shipping fee appropriate to each province in Canada; $30 in the United States. For smaller orders, we will consider adjusting shipping charges. Please contact us for overseas rates BEFORE placing your order.

Topsy Farms uses Canada Post-Expedited Parcel as its default shipping method. Please click here for more information.

Shipping times vary depending on location, however, items within Canada usually arrive within about 4 days of shipping, and items to the United States usually arrive in about two weeks. Due to the irregularity of Customs processing times, shipments to the United States may, on occasion, take longer than two weeks to arrive.

Canada Post provides a tracking number for items shipped via Expedited Parcel service. We will provide this tracking number at your request.

Processing within our warehouse is usually next business day. We guarantee to ship items within 2 business days of receipt of your payment, or let you know why not.

Please note: If you choose to pay by personal cheque, we will not ship your order until  payment has cleared.  For Canadian cheques, this can take up to fifteen days. For U.S. cheques, it can take up to 30 days. Please keep this in mind if you are purchasing a gift, or have a deadline.

 

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Nous vous invitons à communiquer avec nous en français à info@topsyfarms.com, ou par téléphone: 1-888-287-3157. Demandez à parler à Sally.